All fresh fruit and leaf orders ship only when the product is in season. All Product orders are shipped via FedEx or USPS either overnight or 2 day delivery or ground shipping. No products are delivered on or shipped on Sundays. If you need your order by a specific date please contact us and we will we will make every effort to meet your needs.
To ensure the freshness of our products we list only the recommended shipping options for delivery per product. Please not that shipping options vary by delivery zip code. Delivery is guaranteed on all shipments when addresses are complete, correct, and the addressee is available to receive the package when delivered, and there is no payment delay or issue. We can’t deliver to mailbox such as PO box. Please make sure the shipping address is reachable for the Courier Company.
Most in-stock orders will ship by the next business day; however please allow up to 2 business days for us to ship your order. If this is not possible for some reason, we will notify you immediately. Most orders received before midnight Saturday will ship the following Monday or Tuesday, provided the product ordered is in season or stock. Most orders received after 5:00 PM Thursday will ship at the first available ship date. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. The total time to receive your package is dependent upon the shipping method you choose.
There are absolutely no Monday deliveries for Lychees. Packages held in transit over the weekend often go through severe temperature changes resulting in damage to the Lychees. If you need your Lychees for Monday, we recommend that you request to receive them by Friday or Saturday and hold them in a refrigerated area until used.
If no date is specified, the order will ship at the first available opportunity. Please note that delivery times given are estimated times and we encourage you order in timely manner to avoid delays due to shipping delays and product availability.
Occasionally we are unable to accommodate even prearranged orders due to thunderstorms or other extreme tropical weather. We cannot be responsible for these natural occurrences. If this happens we will contact you to let you know and to see if you would prefer to cancel the order or receive it as soon as possible.
ORDER IN ADVANCE
To ensure timely delivery to your special event we recommend ordering 1 to 2 weeks in advance in most cases, although orders may be placed up to six weeks in advance.
In any case, please allow at least one business day to process the order. Orders placed on Fridays or later may ship the following week.
Pre-orders are shipped between the week of expected delivery selected, but may arrive the week after due to shipping limitations.